{ "name": "LGM 07 — Customer Event Recipe (SIMULATED)", "nodes": [ { "parameters": {}, "id": "f07-start", "name": "Start", "type": "n8n-nodes-base.manualTrigger", "typeVersion": 1, "position": [ 120, 480 ] }, { "parameters": { "jsCode": "// Manual-run fixture. Edit branch_hint/event_type here to exercise\n// different downstream paths when you click Execute workflow.\nconst branchHint = 'enquiry.received';\nconst fixture = {\n event_id: 'EVT-' + Math.floor(Math.random() * 90000 + 10000),\n event_type: branchHint,\n received_at: new Date().toISOString(),\n contact: {\n name: 'Maya Reeve',\n phone: '+61400000111',\n email: 'maya@example.invalid',\n marketing_consent: true\n },\n payload: {\n suburb: 'Cranbourne',\n service_type: 'front yard earthworks',\n budget_aud: 6500,\n urgency: 'soon'\n },\n source: 'manual-test'\n};\nreturn [{ json: fixture }];" }, "id": "f07-manual-fixture", "name": "Build Manual Fixture", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 340, 480 ] }, { "parameters": { "httpMethod": "POST", "path": "lgm-customer-event", "responseMode": "lastNode", "options": {} }, "id": "f07-webhook", "name": "Customer Event Webhook", "type": "n8n-nodes-base.webhook", "typeVersion": 1, "position": [ 120, 320 ], "webhookId": "lgm-customer-event" }, { "parameters": { "jsCode": "// Normalise the inbound event into a stable shape that the rest of the\n// workflow can rely on. Replace per-event validation with stricter schemas\n// when wiring real sources.\nconst items = $input.all();\nconst $json = items[0].json || {};\n\nconst normalized = {\n event_id: $json.event_id || 'EVT-' + Math.floor(Math.random() * 90000 + 10000),\n event_type: $json.event_type || 'unknown',\n received_at: new Date().toISOString(),\n contact: {\n name: $json.contact?.name || 'Unknown contact',\n phone: $json.contact?.phone || '',\n email: $json.contact?.email || '',\n marketing_consent: $json.contact?.marketing_consent !== false\n },\n payload: $json.payload || {},\n source: $json.source || 'generic-webhook'\n};\n\nreturn [{ json: normalized }];" }, "id": "f07-normalize", "name": "Normalise Event", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 560, 320 ] }, { "parameters": { "rules": { "values": [ { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "enquiry.received", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "enquiry", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "quote.sent", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "quote", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "job.completed", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "job", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "missed.call", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "missed", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "booking.confirmed", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "booking", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "order.cod", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "cod", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "delivery.failed", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "ndr", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "loyalty.enrol", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "loyalty", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.event_type }}", "rightValue": "winback.due", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "winback", "renameOutput": true } ] }, "options": { "fallbackOutput": "extra" } }, "id": "f07-switch", "name": "Route by event_type", "type": "n8n-nodes-base.switch", "typeVersion": 3.2, "position": [ 780, 320 ] }, { "parameters": { "jsCode": "// Enquiry branch — handover to flagship pipeline (in production: HTTP POST\n// to the flagship webhook). Here we just emit a simulated handoff so the\n// recipe is runnable without the flagship workflow running.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: enquiry.received' },\n { type: 'note', label: 'Pattern',\n text: 'In production this branches to workflow LGM-01 via Execute Workflow (or a separate HTTP endpoint). The recipe keeps the routing key + payload intact.' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-01-flagship-enquiry',\n trigger: 'enquiry.received',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'enquiry', simulatedOutputs } }];" }, "id": "f07-enq", "name": "Handle Enquiry", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 100 ] }, { "parameters": { "jsCode": "// Quote branch — handover to LGM-03.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: quote.sent' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-03-quote-followup',\n trigger: 'quote.sent',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'quote', simulatedOutputs } }];" }, "id": "f07-quote", "name": "Handle Quote", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 220 ] }, { "parameters": { "jsCode": "// Job-completed branch — handover to LGM-04.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: job.completed' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-04-review-request',\n trigger: 'job.completed',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'job', simulatedOutputs } }];" }, "id": "f07-job", "name": "Handle Job", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 340 ] }, { "parameters": { "jsCode": "// Missed-call branch — handover to LGM-02.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: missed.call' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-02-missed-call-textback',\n trigger: 'missed.call',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'missed', simulatedOutputs } }];" }, "id": "f07-missed", "name": "Handle Missed Call", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 460 ] }, { "parameters": { "jsCode": "// Booking-confirmed branch — no downstream message by default; updates\n// CRM stage to 'Booked' and emits an internal ack. Customer-selected slot\n// is preserved verbatim in payload.slot.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: booking.confirmed' },\n { type: 'note', label: 'Pattern',\n text: 'Booking confirmation: update CRM stage to \"Booked\". Customer-selected slot is echoed from the payload — never auto-pick a slot in production.' },\n { type: 'code', label: 'CRM update (SIMULATED)',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'crm-update',\n trigger: 'booking.confirmed',\n contact: $json.contact,\n stage: 'Booked',\n slot: $json.payload?.slot || 'NOT_PROVIDED',\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'booking', simulatedOutputs } }];" }, "id": "f07-booking", "name": "Handle Booking", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 580 ] }, { "parameters": { "jsCode": "// COD order confirmation — handover to a COD-confirmation pattern.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: order.cod' },\n { type: 'note', label: 'Pattern',\n text: 'Cash-on-delivery confirmation: SMS to confirm amount + window, replies YES/NO; if no reply within window, escalate to dispatcher call.' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-cod-confirmation',\n trigger: 'order.cod',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'cod', simulatedOutputs } }];" }, "id": "f07-cod", "name": "Handle COD", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 700 ] }, { "parameters": { "jsCode": "// Delivery failed (NDR) — handover to reschedule pattern.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: delivery.failed' },\n { type: 'note', label: 'Pattern',\n text: 'Non-delivery report: SMS self-serve reschedule link on first attempt, agent call on second, deposit-required or release on third.' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-ndr-reschedule',\n trigger: 'delivery.failed',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'ndr', simulatedOutputs } }];" }, "id": "f07-ndr", "name": "Handle NDR", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 820 ] }, { "parameters": { "jsCode": "// Loyalty enrolment — handover to enrolment welcome.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: loyalty.enrol' },\n { type: 'note', label: 'Pattern',\n text: 'Loyalty enrolment: confirm membership, attach member number from CRM, send welcome email; do NOT auto-trigger a campaign — explicit campaign configuration required.' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-loyalty-enrolment',\n trigger: 'loyalty.enrol',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'loyalty', simulatedOutputs } }];" }, "id": "f07-loyalty", "name": "Handle Loyalty", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 940 ] }, { "parameters": { "jsCode": "// Winback / rebook — handover to dormancy pattern.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: winback.due' },\n { type: 'note', label: 'Pattern',\n text: 'Dormant customer: soft nudge first; opt-out (PAUSE / STOP) keywords must be honoured by the message provider before any further sequence fires.' },\n { type: 'code', label: 'Handoff payload',\n language: 'json',\n body: JSON.stringify({\n handoff_to: 'lgm-rebook-winback',\n trigger: 'winback.due',\n contact: $json.contact,\n payload: $json.payload,\n idempotency_key: $json.event_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'winback', simulatedOutputs } }];" }, "id": "f07-winback", "name": "Handle Winback", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 1060 ] }, { "parameters": { "jsCode": "// Fallback for unknown event_type — log and ack so the source doesn't retry.\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Recipe: unknown event_type' },\n { type: 'note', label: 'Ack', text: `Unknown event_type \"${$json.event_type}\"; logged for human review.` },\n { type: 'code', label: 'Raw event',\n language: 'json',\n body: JSON.stringify($json, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'unknown', simulatedOutputs } }];" }, "id": "f07-unknown", "name": "Handle Unknown", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1000, 1180 ] }, { "parameters": {}, "id": "f07-sink", "name": "Sink", "type": "n8n-nodes-base.noOp", "typeVersion": 1, "position": [ 1240, 540 ] } ], "connections": { "Start": { "main": [ [ { "node": "Build Manual Fixture", "type": "main", "index": 0 } ] ] }, "Build Manual Fixture": { "main": [ [ { "node": "Normalise Event", "type": "main", "index": 0 } ] ] }, "Customer Event Webhook": { "main": [ [ { "node": "Normalise Event", "type": "main", "index": 0 } ] ] }, "Normalise Event": { "main": [ [ { "node": "Route by event_type", "type": "main", "index": 0 } ] ] }, "Route by event_type": { "main": [ [ { "node": "Handle Enquiry", "type": "main", "index": 0 } ], [ { "node": "Handle Quote", "type": "main", "index": 0 } ], [ { "node": "Handle Job", "type": "main", "index": 0 } ], [ { "node": "Handle Missed Call", "type": "main", "index": 0 } ], [ { "node": "Handle Booking", "type": "main", "index": 0 } ], [ { "node": "Handle COD", "type": "main", "index": 0 } ], [ { "node": "Handle NDR", "type": "main", "index": 0 } ], [ { "node": "Handle Loyalty", "type": "main", "index": 0 } ], [ { "node": "Handle Winback", "type": "main", "index": 0 } ], [ { "node": "Handle Unknown", "type": "main", "index": 0 } ] ] }, "Handle Enquiry": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle Quote": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle Job": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle Missed Call": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle Booking": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle COD": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle NDR": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle Loyalty": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle Winback": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Handle Unknown": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1", "callerPolicy": "workflowsFromSameOwner" }, "versionId": "lgm-07-customer-event-recipe", "id": "lgm-07-customer-event-recipe", "meta": { "templateCredsSetupCompleted": false, "description": "GENERIC recipe. Manual Trigger + Webhook entrypoints → Normalise → Switch by event_type → simulated handoff payloads. Replace each Handle node with an HTTP call / Execute Workflow / etc. to wire to a real downstream." }, "tags": [ { "name": "lgm-07-customer-event-recipe" } ] }