{ "name": "LGM 10 — Own-Infra Growth Stack (SIMULATED)", "nodes": [ { "parameters": {}, "id": "f10-start", "name": "Start", "type": "n8n-nodes-base.manualTrigger", "typeVersion": 1, "position": [ 120, 420 ] }, { "parameters": { "jsCode": "// Manual-run fixture. Edit branch_hint here to exercise different\n// downstream paths when you click Execute workflow:\n// 'booked' | 'human-handoff' | 'after-hours' | 'not-a-fit' | 'auto'\nconst branchHint = 'booked';\nconst fixture = {\n enquiry_id: 'ENQ-' + Math.floor(Math.random() * 90000 + 10000),\n received_at: new Date().toISOString(),\n contact: {\n name: 'Mick O\\'Donnell',\n phone: '+61400000444',\n email: 'mick.odonnell@example.invalid',\n marketing_consent: true\n },\n channel: 'whatsapp',\n intent: 'book-a-quote',\n payload: {\n service_type: 'fence build',\n suburb: 'Preston',\n selected_slot: { startsAt: 'Wed 12:30 PM', durationMin: 30 },\n after_hours: false\n },\n branch_hint: branchHint,\n source: 'manual-test'\n};\nreturn [{ json: fixture }];" }, "id": "f10-manual-fixture", "name": "Build Manual Fixture", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 340, 420 ] }, { "parameters": { "httpMethod": "POST", "path": "lgm-inbox-enquiry", "responseMode": "lastNode", "options": {} }, "id": "f10-webhook", "name": "Inbox Webhook", "type": "n8n-nodes-base.webhook", "typeVersion": 1, "position": [ 120, 240 ], "webhookId": "lgm-inbox-enquiry" }, { "parameters": { "jsCode": "// Classify + Gate — normalise the inbound inbox enquiry and apply the gates.\n// Responsibilities:\n// 1. Blank-input guard: no enquiry_id and no contact is acked + dropped.\n// 2. Opt-out gate: contacts with marketing_consent=false are acknowledged\n// but never dispatched to booking or sequences.\n// 3. After-hours stub: real business-hours checks belong in\n// docs/automation-runtime.md; the fixture carries an explicit flag.\n// After-hours enquiries are captured + acknowledged, with a morning\n// follow-up queued — never booked automatically.\n// 4. Intent → branch mapping (branch_hint overrides for manual runs).\n// 5. CRM contract: exactly one contact write per enquiry, keyed by email\n// or phone, idempotent on enquiry_id.\nconst items = $input.all();\nconst raw = items[0].json || {};\nconst contact = raw.contact || {};\nconst payload = raw.payload || {};\n\nconst intentMap = {\n 'book-a-quote': 'booked',\n 'ask-a-question': 'human-handoff',\n 'speak-to-a-human': 'human-handoff',\n 'out-of-area': 'not-a-fit'\n};\nlet branch = raw.branch_hint && raw.branch_hint !== 'auto'\n ? raw.branch_hint\n : (intentMap[raw.intent] || 'booked');\n\nconst afterHours = payload.after_hours === true;\nif (afterHours && branch === 'booked') branch = 'after-hours';\n\nconst blankInput = !raw.enquiry_id || (!contact.email && !contact.phone);\nconst consentBlocked = contact.marketing_consent === false;\nconst checks = {\n blank_input: blankInput ? 'BLOCKED' : 'ok',\n opt_out: consentBlocked ? 'BLOCKED' : 'ok',\n business_hours: afterHours ? 'after-hours' : 'open',\n crm_write: 'pending'\n};\n\nif (blankInput) {\n return [{\n json: {\n ...raw, contact, payload, checks,\n branch: 'unhandled',\n dispatch_status: 'blocked-blank-input',\n simulatedOutputs: [\n { type: 'heading', label: 'Stack — blank input' },\n { type: 'note', label: 'Result',\n text: 'Enquiry missing enquiry_id and contact. Acked and dropped — nothing was dispatched.' },\n { type: 'code', label: 'Raw event', language: 'json', body: JSON.stringify(raw, null, 2) }\n ]\n }\n }];\n}\n\nif (consentBlocked) {\n return [{\n json: {\n ...raw, contact, payload, checks,\n branch: 'unhandled',\n dispatch_status: 'blocked-opt-out',\n simulatedOutputs: [\n { type: 'heading', label: 'Stack — opt-out gate' },\n { type: 'note', label: 'Result',\n text: 'Contact ' + (contact.name || '(unknown)') + ' has marketing_consent=false. Enquiry acknowledged but not dispatched to booking or sequences. Consent flag written to the CRM before any future send.' },\n { type: 'code', label: 'Audit log', language: 'json', body: JSON.stringify(raw, null, 2) }\n ]\n }\n }];\n}\n\nreturn [{\n json: {\n ...raw, contact, payload, checks,\n crm_contract: {\n upsert_key: contact.email || contact.phone,\n idempotency_key: raw.enquiry_id,\n stage: 'New',\n source_channel: raw.channel\n },\n branch,\n dispatch_status: 'ok'\n }\n}];" }, "id": "f10-gate", "name": "Classify + Gate", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 560, 340 ] }, { "parameters": { "rules": { "values": [ { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.branch }}", "rightValue": "booked", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "booked", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.branch }}", "rightValue": "human-handoff", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "human-handoff", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.branch }}", "rightValue": "after-hours", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "after-hours", "renameOutput": true }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" }, "conditions": [ { "leftValue": "={{ $json.branch }}", "rightValue": "not-a-fit", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "outputKey": "not-a-fit", "renameOutput": true } ] }, "options": { "fallbackOutput": "extra" } }, "id": "f10-switch", "name": "Route by Branch", "type": "n8n-nodes-base.switch", "typeVersion": 3.2, "position": [ 780, 420 ] }, { "parameters": { "jsCode": "// Build Booked Output — qualified enquiry with a customer-selected slot.\n// The slot round-trips from payload.selected_slot; the workflow never\n// invents times. Confirmation email goes from the business's own domain.\nconst items = $input.all();\nconst $json = items[0].json;\nconst contact = $json.contact || {};\nconst payload = $json.payload || {};\nconst slot = payload.selected_slot || null;\nconst service = payload.service_type || 'the job';\n\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Qualified & booked' },\n { type: 'crm', rows: [\n { label: 'Contact', value: contact.name || '(unknown)' },\n { label: 'Source channel', value: $json.channel || 'unknown' },\n { label: 'Service', value: service },\n { label: 'Stage', value: 'Booked' }\n ] }\n];\n\nif (slot) {\n simulatedOutputs.push(\n { type: 'message', channel: 'whatsapp',\n body: 'Hi ' + (contact.name || 'there') + ', thanks for the enquiry — you\\'re booked in for ' + slot.startsAt + '. A confirmation email is on its way. — The team' },\n { type: 'calendar',\n summary: 'Quote visit — ' + service + ' — ' + (contact.name || 'customer'),\n startsAt: slot.startsAt,\n durationMin: slot.durationMin,\n attendees: [contact.name || 'customer', 'Owner'] },\n { type: 'message', channel: 'email',\n subject: 'Booking confirmed — ' + slot.startsAt,\n body: 'Hi ' + (contact.name || 'there') + ',\\n\\nYour quote visit is locked in for ' + slot.startsAt + \". You'll get a short reminder the day before.\\n\\n— The team\" },\n { type: 'code', label: 'Simulated email dispatch (Listmonk)', language: 'json',\n body: JSON.stringify({\n method: 'POST',\n url: 'https://mail.example.invalid/api/tx',\n body: { subscriber_email: contact.email, template: 'booking-confirmation', slot },\n idempotency_key: $json.enquiry_id\n }, null, 2) }\n );\n} else {\n simulatedOutputs.push(\n { type: 'message', channel: 'whatsapp',\n body: 'Hi ' + (contact.name || 'there') + ', thanks for getting in touch. We can come and take a look — reply with a slot number and we\\'ll lock it in. — The team' },\n { type: 'note', label: 'Awaiting customer slot selection',\n text: 'No slot picked yet — the thread stays open in the shared inbox and the cadence pauses until the customer replies. No calendar entry is created.' }\n );\n}\n\nreturn [{ json: { ...$json, branch: 'booked', simulatedOutputs } }];" }, "id": "f10-booked", "name": "Build Booked Output", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1040, 80 ] }, { "parameters": { "jsCode": "// Build Handoff Output — the customer asked for a human. The conversation\n// is assigned to a person inside the SAME shared-inbox thread — history and\n// context intact, nobody asks the customer to repeat themselves.\nconst items = $input.all();\nconst $json = items[0].json;\nconst contact = $json.contact || {};\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Hands to a human' },\n { type: 'message', channel: 'chat',\n body: 'Hi ' + (contact.name || 'there') + ', no problem — I\\'ll get one of the team to pick this up. They can see our whole conversation, so you won\\'t need to repeat anything.' },\n { type: 'message', channel: 'internal',\n body: 'Conversation assigned to the team in the shared inbox — thread, history and context intact. Customer: ' + (contact.name || '(unknown)') + '. Channel: ' + ($json.channel || 'unknown') + '.' },\n { type: 'task', title: 'Reply in the shared inbox thread', owner: 'Team', dueIn: 'Within 15 minutes during business hours' },\n { type: 'code', label: 'Simulated inbox assignment', language: 'json',\n body: JSON.stringify({\n method: 'POST',\n url: 'https://inbox.example.invalid/api/v1/conversations/' + ($json.enquiry_id || 'unknown') + '/assign',\n body: { assignee: 'team-round-robin', preserve_thread: true },\n idempotency_key: $json.enquiry_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'human-handoff', simulatedOutputs } }];" }, "id": "f10-handoff", "name": "Build Handoff Output", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1040, 240 ] }, { "parameters": { "jsCode": "// Build After-Hours Output — office closed: acknowledge now, queue the\n// follow-up for the morning. Never books automatically after hours.\nconst items = $input.all();\nconst $json = items[0].json;\nconst contact = $json.contact || {};\nconst channel = $json.channel === 'whatsapp' ? 'whatsapp' : 'sms';\nconst simulatedOutputs = [\n { type: 'heading', label: '1. After-hours capture' },\n { type: 'message', channel,\n body: 'Hi ' + (contact.name || 'there') + ', thanks for the message — we\\'ve received it and someone from the team will come back to you first thing in the morning. If it\\'s urgent, call our after-hours line. — The team' },\n { type: 'task', title: 'Morning follow-up on overnight enquiry', owner: 'Team', dueIn: 'Start of next business day',\n notes: (contact.name || 'Customer') + ' via ' + ($json.channel || 'unknown') + ': ' + ($json.intent || 'unknown intent') + '.' }\n];\nreturn [{ json: { ...$json, branch: 'after-hours', simulatedOutputs } }];" }, "id": "f10-afterhours", "name": "Build After-Hours Output", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1040, 400 ] }, { "parameters": { "jsCode": "// Build Not-A-Fit Output — out of area or out of scope: one courteous\n// reply, a CRM tag, no sequence. Don't promise what the business can't\n// deliver well.\nconst items = $input.all();\nconst $json = items[0].json;\nconst contact = $json.contact || {};\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Not a fit — graceful referral' },\n { type: 'message', channel: 'whatsapp',\n body: 'Hi ' + (contact.name || 'there') + ', thanks for reaching out. This one\\'s a bit outside our area — reply here and we\\'ll share a couple of options we trust. — The team' },\n { type: 'note', label: 'Tagged not-a-fit',\n text: 'CRM tag written with the reason. One courtesy follow-up only — no sequence fires for this contact.' },\n { type: 'code', label: 'Simulated CRM write', language: 'json',\n body: JSON.stringify({\n method: 'PATCH',\n url: 'https://crm.example.invalid/contacts/' + ($json.crm_contract?.upsert_key || 'unknown'),\n body: { tag: 'not-a-fit', reason: $json.intent, source_channel: $json.channel },\n idempotency_key: $json.enquiry_id\n }, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'not-a-fit', simulatedOutputs } }];" }, "id": "f10-notafit", "name": "Build Not-A-Fit Output", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1040, 560 ] }, { "parameters": { "jsCode": "// Catch-all for unhandled branches (including the blank-input and opt-out\n// acks from Classify + Gate, which arrive with branch 'unhandled').\nconst items = $input.all();\nconst $json = items[0].json;\nconst simulatedOutputs = [\n { type: 'heading', label: '1. Stack — unhandled branch' },\n { type: 'note', label: 'Ack',\n text: 'Unhandled branch \"' + $json.branch + '\"; logged for human review. Returning 200 to prevent retry storms.' },\n { type: 'code', label: 'Raw event', language: 'json', body: JSON.stringify($json, null, 2) }\n];\nreturn [{ json: { ...$json, branch: 'unhandled', simulatedOutputs } }];" }, "id": "f10-unhandled", "name": "Build Unhandled Output", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1040, 720 ] }, { "parameters": {}, "id": "f10-sink", "name": "Sink", "type": "n8n-nodes-base.noOp", "typeVersion": 1, "position": [ 1300, 420 ] } ], "connections": { "Start": { "main": [ [ { "node": "Build Manual Fixture", "type": "main", "index": 0 } ] ] }, "Build Manual Fixture": { "main": [ [ { "node": "Classify + Gate", "type": "main", "index": 0 } ] ] }, "Inbox Webhook": { "main": [ [ { "node": "Classify + Gate", "type": "main", "index": 0 } ] ] }, "Classify + Gate": { "main": [ [ { "node": "Route by Branch", "type": "main", "index": 0 } ] ] }, "Route by Branch": { "main": [ [ { "node": "Build Booked Output", "type": "main", "index": 0 } ], [ { "node": "Build Handoff Output", "type": "main", "index": 0 } ], [ { "node": "Build After-Hours Output", "type": "main", "index": 0 } ], [ { "node": "Build Not-A-Fit Output", "type": "main", "index": 0 } ], [ { "node": "Build Unhandled Output", "type": "main", "index": 0 } ] ] }, "Build Booked Output": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Build Handoff Output": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Build After-Hours Output": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Build Not-A-Fit Output": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] }, "Build Unhandled Output": { "main": [ [ { "node": "Sink", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1", "callerPolicy": "workflowsFromSameOwner" }, "versionId": "lgm-10-own-infra-stack", "id": "lgm-10-own-infra-stack", "meta": { "templateCredsSetupCompleted": false, "description": "Own-infra growth stack — one enquiry, every tool. Manual + Webhook entrypoints → blank/opt-out/after-hours gates → branch by intent: booked (real slot round-trips, own-domain email), inbox human-handoff (same thread), after-hours capture, not-a-fit referral. Every dispatch block is SIMULATED — no live inbox, CRM, booking or email wired." }, "tags": [ { "name": "lgm-10-own-infra-stack" } ] }