ReviewFlow
ReviewFlow requests a Google review the moment a job is marked done — positive reviews go public, and any unhappy customer gets escalated to you privately first.
ReviewFlow is automatic Google review software for Australian service businesses: the moment a job is marked complete, a review request goes out by SMS or email, so your review count grows from every finished job instead of relying on someone remembering to ask. Happy customers are guided straight to your Google profile; a customer who signals they're unhappy is flagged to you privately so you can resolve the complaint first.
Importantly, every customer is asked and every customer can still post publicly — the private escalation exists to fix problems fast, not to block negative reviews, which keeps the process consistent with the ACCC's guidance on genuine online reviews. All incoming reviews then land in one inbox with AI sentiment summaries so responding takes minutes, not evenings.
Features
Automatic review requests
The moment a job is marked complete, a review request goes out — no one on your team has to remember to ask.
Positive reviews go public
Happy customers are guided straight to posting on Google, building your rating and review count.
Negative feedback caught first
Unhappy customers are routed to you privately before anything goes public, so you can resolve it directly.
One inbox for every review
Collect, route and respond to reviews across platforms from a single portal.
AI sentiment summaries
Customer feedback is distilled into a clear read on what people are saying, without reading every review yourself.
How it works
- 1Job marked completeFinishing the job automatically triggers a review request.
- 2Customer respondsThey're prompted with a simple, quick way to leave feedback.
- 3Positive → publicHappy customers are guided straight to posting their review on Google.
- 4Negative → privateUnhappy feedback is escalated to you internally first, before it's ever public.
- 5AI summarizes sentimentFeedback across every review gets distilled into a clear summary for your team.
Questions
Does ReviewFlow ask every customer for a review?
Yes — a request goes out automatically once a job is marked complete, so you don't have to remember to ask.
What happens if a customer is unhappy?
Negative feedback is escalated to you privately first, so you get the chance to resolve it before anything goes public.
Will this replace me responding to reviews myself?
No — ReviewFlow collects and routes every review into one inbox with an AI sentiment summary, so you can respond quickly, not disappear from the conversation.
Is it legal to filter out negative reviews in Australia?
Suppressing genuine negative reviews can be misleading conduct under Australian Consumer Law, and the ACCC has published guidance on it. ReviewFlow doesn't block anyone from posting — every customer gets asked, and anyone can still review you publicly. The private escalation step is for resolving complaints quickly, not hiding them.
What does ReviewFlow cost?
Review automation is included in Phase 1 (Launch), which runs $540–$1,905 AUD per month depending on team size — alongside the AI chatbot, content pipeline and reporting dashboard. There's no per-review or per-request fee on top.
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