1. Who we are
In these terms, “we”, “us” and “our” mean LetsGrowMate. Our website is letsgrowmate.com. These terms apply to that website and to the services we provide through it.
2. Acceptance
By accessing our website, messaging a business through a channel we operate, or otherwise using our services, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the services.
3. The service
LetsGrowMate provides an AI-powered platform that helps local service businesses capture enquiries, respond to customers across messaging and voice channels, and manage their marketing. Some conversations are handled by an automated AI assistant. We may add, change, or remove features at any time.
4. Acceptable use
You agree not to:
- use the services for any unlawful, harmful, or fraudulent purpose;
- send abusive, harassing, misleading, or infringing content, or spam;
- attempt to disrupt, reverse-engineer, or gain unauthorised access to the services or their underlying systems; or
- use the services to violate the rights of others, or the terms of the third-party platforms we use (such as WhatsApp or Meta).
5. AI-generated responses
Replies may be generated automatically by AI and can occasionally be inaccurate or incomplete. They are provided for general information and convenience, are not professional advice, and should not be solely relied upon. Pricing, availability, and other details are confirmed by the relevant business, not by the assistant.
6. Intellectual property
The website, platform, and their content (excluding content you or a customer business provides) are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, revocable right to use the services for their intended purpose. You may not copy, resell, or create derivative works from them without our permission.
7. Third-party services
Our services rely on third-party providers (for example, Twilio and Meta). Your use of channels operated through them may also be subject to their terms. We are not responsible for third-party services we do not control.
8. Disclaimer of warranties
To the extent permitted by law, the services are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the services will be uninterrupted, error-free, or that AI responses will be accurate.
9. Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where we are permitted to limit our liability, we do so as set out below.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss, or loss of profits, data, or goodwill, arising from your use of the services. Where liability cannot be excluded but can be limited, our total liability is limited to re-supplying the services or the cost of doing so.
11. Indemnity
You agree to indemnify us against claims, losses, and costs arising from your misuse of the services or your breach of these terms.
12. Changes to these terms
We may update these terms from time to time. Changes take effect when posted on this page, and we will update the “Last updated” date. Your continued use of the services means you accept the updated terms.
13. Governing law
These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that location.
14. Contact
Questions about these terms? Email info@letsgrowmate.com or visit our contact page.